CITALY SUPPORT
From setup
to your first cup.
Find the help you need to keep your coffee routine running smoothly.
01 / GETTING STARTED
Connect to Wi-Fi. Then link your account.
These instructions follow the Android app. Labels may vary with your app version and the language on your machine.
Download CoffeeBuddy and sign in
Download the Android APK directly or install from Google Play. The iOS app is still under review.
Find the app →Connect your machine to Wi-Fi
In the app, open Manage coffee machines and tap Add. Choose the option to set up Wi-Fi for a new machine. On the machine, open Settings → Network → Configure Wi-Fi.
Turn on Bluetooth and allow nearby-device access. Find your machine and check its device number, then select a Wi-Fi network and enter the password. Wait for confirmation. If the machine is already online, go straight to the next step.
Link the machine to your account
After Wi-Fi setup, continue to account linking. You can also choose the option to link an online machine from the Add menu. Tap Bind User on the machine and enter the 6-digit pairing code in the app.
Connecting to Wi-Fi does not link the machine to your account. Once linked, return to Manage coffee machines and check its status.
02 / MAKING COFFEE
Tell us what you like. Review before you brew.
Choose a drink or say what you feel like
Select a drink in the conversation, or try “I’d like a latte” or “Something milder today.” Asking for a drink does not start the machine.
Check your drink and machine
Review the machine, beans and drink in the confirmation card. Make sure the machine is ready and a cup is in place, then confirm to start brewing.
Follow the progress, or stop if needed
Check the brewing card for updates. To stop, select Stop brewing and confirm, then check the result shown in the app.
After your coffee, tell CoffeeBuddy what you thought.
03 / TROUBLESHOOTING
Start with what you see on screen.
I can’t find my machine during Wi-Fi setup
On the machine, open Settings → Network → Configure Wi-Fi. Turn on Bluetooth on your phone, allow nearby-device access and stay close to the machine. Older Android versions may also need location permission. Search again and match the device number to the one on the machine’s screen.
The machine is online, but it doesn’t appear in the app
Wi-Fi setup and account linking are separate steps. In Manage coffee machines, tap Add and choose the option to link a machine that is already online. Tap Bind User on the machine, then enter its 6-digit pairing code in the app.
My machine shows as offline
Make sure the machine is on and connected to Wi-Fi, and that your phone has internet access. Refresh its status in Manage coffee machines. If you have changed your router or Wi-Fi password, open the machine’s details and choose the option to reconfigure Wi-Fi. Wait for an online, ready status before trying to brew.
My machine is connected. Why can’t I brew?
Check the machine’s details and screen for alerts. It may need water or beans, or its grounds container or drip tray may need attention. Brewing, rinsing or descaling can also prevent a new drink from starting. For milk drinks, check that the milk container is connected and filled. Resolve any alerts, then check the status again.
I confirmed my drink, but nothing seems to happen
Check the drink’s status and the machine’s screen to see whether brewing has started before submitting again. Check your phone’s connection and any error message in the app, then follow the on-screen instructions.
Voice input isn’t working or gets my words wrong
Check that CoffeeBuddy has microphone permission. Press and hold the microphone button to speak, release to send, or swipe up to cancel. Select your spoken language in Language settings, or use text input instead.
04 / CLEANING & CARE
Ready for the next cup.
Follow the machine’s screen and the supplied manual for coffee-system rinsing, milk-system cleaning and descaling. The machine details in the app show maintenance reminders and available actions.
Meet the removable brew unit
yeema’s brew unit can be removed for cleaning. The video shows the unit’s design; follow the supplied manual for removal and refitting instructions.
The brew unit can be rinsed; the machine itself must not be washed or immersed in water. Follow the product instructions for cleaning materials and descaler.
Request the manual for your model ↗Still need a hand?
Include your machine model, app version, when the issue occurred, what you were doing and a screenshot of any error. You can find the app version in About CoffeeBuddy. Please do not send passwords.
sales@citaly.com ↗For purchasing, distribution or brand partnerships, use our business inquiry form.
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